Post by Deleted on Oct 16, 2012 11:06:41 GMT -5
As most of you probably know, I have been looking into a new place to buy some exotics and was ready to put in an order for some blueberries.
Craberries came to my attention and I immediately got in touch with the general manager.
craberriesusa.com/
At first the place sounded really good. He seemed genuinely interested in providing the best customer service and they had amazing prices. I continued to stay in contact with him over the weekend and he ended up telling me he "misquoted" the prices and bumped them up from 10 crabs for $15 to 10 crabs for $80. Since I thought it bad business practice to not honor the originally quoted price (especially if it's a mistake on the business's end), I asked him about meeting me somewhere in the middle and was shot down.
Overall, this company does not have everything put together and I would not recommend anyone spend money on a place that isn't even aware of what their own prices are.
I'm including bits of the email conversation I had with him so you can judge for yourself. I just wanted to let you guys know about this place in case some of you run across it on your own and want to know about it.
Hey there!
I came across your site while I was looking for a place to order some
more hermit crabs (the last place I ordered from has completely gone
downhill and treated me pretty badly, so I will not ever do business
with them again).
Anyway, I was curious as to what species you carried. I see you have
Strawberries, Violas, and Blueberries on the site - do you offer any
others or are these it?
Also, I would like to know about how you pack them for shipping (in
case I really do decide to order from you guys) - especially with it
getting colder out.
I'd love to keep this conversation going, because the more I can
learn about you guys and your practices with these crabs, the more
likely I am to recommend you to the hundreds of members of various
forums I am part of (many of whom are looking out for a new place to
order crabs from).
Thanks!
- Amber
----------------------
Good Morning Amber,
I'm so sorry to hear about your troubles with other companies. We are a growing company who we are proud to say we have strong ties with our clients. We have a friendly staff who work with you every step of the way. We love to give our customers the satisfaction they desire and make them as comfortable as possible when we ship them their little Hermie's. Yes we carry Strawberry, Blueberry, & Viola but we provide everything they need for them to feel comfortable and at home. We have manufactured our own food and coco bedding so the Hermit Crabs can live happy and comfortably. The shipping is always done over night, never ground unless you live close to our state to which then it'll be ground and be there the next day. When it gets colder we put little heat pads under the crabs and Styrofoam around them so the warmth stays in there for a solid 24 hours. Please feel free to email me or call me at 405-843-7733 if you have any more questions or concerns. Hope to hear from you soon.
---------------
Good Morning Amber,
We are so happy to know you are interested in our little Hermit Crabs! Let me give you the various prices to the design of crabs we have.
Blueberry (Natural Shells)
1 Blueberry Crab is $5
10 Blueberry Crabs are $15
Blueberry (Painted Shells)
1 Blueberry Crab is $8
5 Blueberry Crabs are $35
10 Blueberry Crabs are $50
15 Blueberry Crabs are $75
*Now for the best seller, Our precious Strawberry Crabs, They attract so much attention and are so much fun and active, and very safe. They have no diseased and they don't hurt children or adults.
Strawberry (Natural Shells)
1 Strawberry is $10
10 Strawberries are $30
Strawberry (Painted Shells)
1 Strawberry is $15
5 Strawberries are $75
10 Strawberries are $120
15 Strawberries are $150
Thank you so much for your consideration and also please feel free to contact me with any questions you may have.
----------------------
What is your policy if a crab shows up dead in the shipment or dies shortly after receiving the shipment?
----------------
If you were to order 10 Hermit crabs I would put 16 in there for you in case that does happen. If more than the extra die then we replace them immediately
---------------
I thought of a few more questions I'd like answers to before really committing to making a purchase from you.
How do you accept payment?
What sizes are the crabs?
And last, but not least - do you know anything about determining the gender of a crab? I would love to be able to get a good mixture of males and females if you could swing it.
---------------------
I send you a Credit Card Authorization form or I can call you and we can do it over the phone. We only have mediums and smalls right now. Also we don't really determine the gender because we try to only get males.
----------------
Okay, well I would love to put in an order for 10 blues.
-------------------
If you order today, UPS charges a $15 for a Sat delivery. Also if you would like I can send you the Credit Card Authorization form.
---------------------
I probably won't order until Monday since I know for sure I'll be here to get them.
Yes, please send me the form.
In case you haven't caught on yet, my emails to craberries are in blue and their emails back to me are in red.
All of that happened before/on Friday. Then, on Monday I received the following:
Good Morning,I hope everyone had a good weekend! This email is to let you guys know the new price list for our hermit crabs. Not a lot was changed we just added a few things you guys may be interested in purchasing as well with the Hermit Crabs. Also i still do not know the exact date of when the Blueberries will be in I will let you guys know if have any more information. Thank You.
Prices jumped up (as I said) from 10 blues for $15 to 10 blues for $80 - all other prices increased as well.
Why did the prices increase?
I thought blues were supposed to be $5 each in natural shells.
-------------
I have spocken to my boss about it. It seems when we were making the price list we made a mistake. If you look on our website the crabs are actually $17 each. We still didn't make them that expensive but the original price we gave you was actually a wholesale price. I do apologize for that.
-----------------------------
There's nothing that can be done?
Even for those of use who were ready to order before this price increase but didn't due to the extra $15 saturday delivery charge?
---------------
I tried but they said that is the definite price. I'm really sorry about that.
-----------
There's no way we can meet somewhere in the middle?
It's a big price difference when you say 10 crabs for $15 and then I find out that it's actually 10 crabs for $80.
------------
I'm sorry but that is the price there is nothing i can do about it.
--------------
I feel like it is bad business practice to not honor the original quoted price. As you already know, I have had bad experiences with wishy-washy companies earlier this year with my last purchase of crabs.
Since you will not honor the original quoted price nor are you willing to show any attempt at compromising, I am sorry, but I do not think I will be placing an order with your company.
--------
I'm sorry to hear that. I do apologize for the mistake on the price list.
Obviously, that's not the entire conversation I had with him. I wanted to try to shorten it up without leaving out any main points, but it's still pretty long.
I did make sure to remind him of the multiple people who are watching to see how they deal with people before placing an order, but it did no good.
I feel like this place is very wishy-washy and just doesn't have everything put together. It would really be a crap shoot to do business with them.
Craberries came to my attention and I immediately got in touch with the general manager.
craberriesusa.com/
At first the place sounded really good. He seemed genuinely interested in providing the best customer service and they had amazing prices. I continued to stay in contact with him over the weekend and he ended up telling me he "misquoted" the prices and bumped them up from 10 crabs for $15 to 10 crabs for $80. Since I thought it bad business practice to not honor the originally quoted price (especially if it's a mistake on the business's end), I asked him about meeting me somewhere in the middle and was shot down.
Overall, this company does not have everything put together and I would not recommend anyone spend money on a place that isn't even aware of what their own prices are.
I'm including bits of the email conversation I had with him so you can judge for yourself. I just wanted to let you guys know about this place in case some of you run across it on your own and want to know about it.
Hey there!
I came across your site while I was looking for a place to order some
more hermit crabs (the last place I ordered from has completely gone
downhill and treated me pretty badly, so I will not ever do business
with them again).
Anyway, I was curious as to what species you carried. I see you have
Strawberries, Violas, and Blueberries on the site - do you offer any
others or are these it?
Also, I would like to know about how you pack them for shipping (in
case I really do decide to order from you guys) - especially with it
getting colder out.
I'd love to keep this conversation going, because the more I can
learn about you guys and your practices with these crabs, the more
likely I am to recommend you to the hundreds of members of various
forums I am part of (many of whom are looking out for a new place to
order crabs from).
Thanks!
- Amber
----------------------
Good Morning Amber,
I'm so sorry to hear about your troubles with other companies. We are a growing company who we are proud to say we have strong ties with our clients. We have a friendly staff who work with you every step of the way. We love to give our customers the satisfaction they desire and make them as comfortable as possible when we ship them their little Hermie's. Yes we carry Strawberry, Blueberry, & Viola but we provide everything they need for them to feel comfortable and at home. We have manufactured our own food and coco bedding so the Hermit Crabs can live happy and comfortably. The shipping is always done over night, never ground unless you live close to our state to which then it'll be ground and be there the next day. When it gets colder we put little heat pads under the crabs and Styrofoam around them so the warmth stays in there for a solid 24 hours. Please feel free to email me or call me at 405-843-7733 if you have any more questions or concerns. Hope to hear from you soon.
---------------
Good Morning Amber,
We are so happy to know you are interested in our little Hermit Crabs! Let me give you the various prices to the design of crabs we have.
Blueberry (Natural Shells)
1 Blueberry Crab is $5
10 Blueberry Crabs are $15
Blueberry (Painted Shells)
1 Blueberry Crab is $8
5 Blueberry Crabs are $35
10 Blueberry Crabs are $50
15 Blueberry Crabs are $75
*Now for the best seller, Our precious Strawberry Crabs, They attract so much attention and are so much fun and active, and very safe. They have no diseased and they don't hurt children or adults.
Strawberry (Natural Shells)
1 Strawberry is $10
10 Strawberries are $30
Strawberry (Painted Shells)
1 Strawberry is $15
5 Strawberries are $75
10 Strawberries are $120
15 Strawberries are $150
Thank you so much for your consideration and also please feel free to contact me with any questions you may have.
----------------------
What is your policy if a crab shows up dead in the shipment or dies shortly after receiving the shipment?
----------------
If you were to order 10 Hermit crabs I would put 16 in there for you in case that does happen. If more than the extra die then we replace them immediately
---------------
I thought of a few more questions I'd like answers to before really committing to making a purchase from you.
How do you accept payment?
What sizes are the crabs?
And last, but not least - do you know anything about determining the gender of a crab? I would love to be able to get a good mixture of males and females if you could swing it.
---------------------
I send you a Credit Card Authorization form or I can call you and we can do it over the phone. We only have mediums and smalls right now. Also we don't really determine the gender because we try to only get males.
----------------
Okay, well I would love to put in an order for 10 blues.
-------------------
If you order today, UPS charges a $15 for a Sat delivery. Also if you would like I can send you the Credit Card Authorization form.
---------------------
I probably won't order until Monday since I know for sure I'll be here to get them.
Yes, please send me the form.
In case you haven't caught on yet, my emails to craberries are in blue and their emails back to me are in red.
All of that happened before/on Friday. Then, on Monday I received the following:
Good Morning,I hope everyone had a good weekend! This email is to let you guys know the new price list for our hermit crabs. Not a lot was changed we just added a few things you guys may be interested in purchasing as well with the Hermit Crabs. Also i still do not know the exact date of when the Blueberries will be in I will let you guys know if have any more information. Thank You.
Prices jumped up (as I said) from 10 blues for $15 to 10 blues for $80 - all other prices increased as well.
Why did the prices increase?
I thought blues were supposed to be $5 each in natural shells.
-------------
I have spocken to my boss about it. It seems when we were making the price list we made a mistake. If you look on our website the crabs are actually $17 each. We still didn't make them that expensive but the original price we gave you was actually a wholesale price. I do apologize for that.
-----------------------------
There's nothing that can be done?
Even for those of use who were ready to order before this price increase but didn't due to the extra $15 saturday delivery charge?
---------------
I tried but they said that is the definite price. I'm really sorry about that.
-----------
There's no way we can meet somewhere in the middle?
It's a big price difference when you say 10 crabs for $15 and then I find out that it's actually 10 crabs for $80.
------------
I'm sorry but that is the price there is nothing i can do about it.
--------------
I feel like it is bad business practice to not honor the original quoted price. As you already know, I have had bad experiences with wishy-washy companies earlier this year with my last purchase of crabs.
Since you will not honor the original quoted price nor are you willing to show any attempt at compromising, I am sorry, but I do not think I will be placing an order with your company.
--------
I'm sorry to hear that. I do apologize for the mistake on the price list.
Obviously, that's not the entire conversation I had with him. I wanted to try to shorten it up without leaving out any main points, but it's still pretty long.
I did make sure to remind him of the multiple people who are watching to see how they deal with people before placing an order, but it did no good.
I feel like this place is very wishy-washy and just doesn't have everything put together. It would really be a crap shoot to do business with them.