Post by Deleted on May 5, 2012 7:04:39 GMT -5
(I wasn't sure where to put this, so Sach, feel free to move it)
Anyway, as you guys probably already know, I recently put in an order and received 3 Violas and 3 Straws from livehermitcrabs.com.
The crabs all seem to be in good health, but I do have a couple of issues with them. I'm sending an email to their customer service to let them know of my complaints, so I'll just post that here.
I know Sach also had some issues with them as she received crabs the same day I did from, so I'm sure she'll share her story as well.
As you can see, my crabs all seem to be in good health and I haven't found any mites (thank goodness!). 2/3 Violas are very friendly and come right out to visit - even after being shipped and stressed out. 2/3 straws are still above surface having fun and the third has already dug down to destress (and possibly molt, he was looking a little pale when I got him).
The color of the 2 straws still up is bright and beautiful and exactly what I was hoping for. My Violas are gorgeous as well, but something in my gut tells me they'll be changing color after a molt with me.
Overall, the crabs are doing great, couldn't be happier with how healthy they look and act. But, I probably won't be placing an order again with them any time soon (if at all) - part of that is probably also due to the fact that a new pet store opened up and the lady there is super into getting a variety of species.
Anyway, as you guys probably already know, I recently put in an order and received 3 Violas and 3 Straws from livehermitcrabs.com.
The crabs all seem to be in good health, but I do have a couple of issues with them. I'm sending an email to their customer service to let them know of my complaints, so I'll just post that here.
I know Sach also had some issues with them as she received crabs the same day I did from, so I'm sure she'll share her story as well.
Hi,
I placed an order last week for 3 strawberry hermit crabs and 3 violas and I wanted to let you know of a few things.
First of all, all of the crabs seem to be in good health and I'm very glad for that, thank you. However, one of my Violas is missing a few leg tips (not a big deal as the crab seems to be doing fine, I just wanted you to know).
Secondly, I'm a little upset because there was no extra crab included. I understand that I received what I paid for and all the crabs are doing well, but when the majority of testimonials on your website mention extras - it's normal for customers to expect this from you and get disappointed when they don't receive any extra crabs. I thought that extra crab I was sure to get would help justify the amount of money I spent, but after being let down - I don't know if I will ever purchase crabs from your site again.
Don't get me wrong, the crabs are great and they all seem to be mite free, but again - with all the testimonials mentioning extras; I don't find it fair to give some customers that extra crab and not give all customers that extra crab.
Now, I understand that you guys probably have thousands of crabs, but all 3 of my strawberries seem to be in shells that are entirely too small for them. My Violas look to be in good shells, but I wanted to let you know about the strawberries.
Other than that, I am happy with my crabs and I thank you for giving me the chance to have them.
-Amber
As you can see, my crabs all seem to be in good health and I haven't found any mites (thank goodness!). 2/3 Violas are very friendly and come right out to visit - even after being shipped and stressed out. 2/3 straws are still above surface having fun and the third has already dug down to destress (and possibly molt, he was looking a little pale when I got him).
The color of the 2 straws still up is bright and beautiful and exactly what I was hoping for. My Violas are gorgeous as well, but something in my gut tells me they'll be changing color after a molt with me.
Overall, the crabs are doing great, couldn't be happier with how healthy they look and act. But, I probably won't be placing an order again with them any time soon (if at all) - part of that is probably also due to the fact that a new pet store opened up and the lady there is super into getting a variety of species.